We understand that ordering a dress online for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are tailored made for you from scratch, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind.Please notice that orders will be processed within 24 hours after payment confirmed.So please kindly confirm order details(color,size and style)within 24 hours.
Please refer to our cancellation and return policies below for details.
If regrettably you find our dresses have the following issues that could not meet your requirements, you have the rights to return the dress to get a refund.
pleast note that we could not if the dress issues are caused by yourself, such as wrong size provided or wrong color selected. Slightly color differences arising from different setup of different computers are acceptable and would not be regarded as color mismatched issue. Please also kindly allow small measurement differences caused by different measuring way.
Please follow the procedures below to return your dress and get your refund.
Exchange must be made within 3 days. We will only accept the exchange of the same style. We couldn’t accept exchanges on following condition:
- Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.
- Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock
- Wrong Size & Wrong Color & Wrong Style & Unlike Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.
Additional cost caused by exchanging of the dresses or items need to paid by you.
If you have any problem with the product you bought, you need contact us and we'll take it back as long as it is within 14 days of when you got it and it is not a special ordered item.